Install error: Setup could not retrieve WAM account information from IIS. Setup must abort, rc=6

This article applies to the following products:
     Messageware OWA Suite 2000

 

SYMPTOM

Upon installing a Messageware product, the following error message appears:

Setup could not retrieve WAM account information from IIS. Setup must abort, rc=6

RESOLUTION

This issue is unrelated to Messageware products. This issue may occur as a result of a change in permissions to the Machinekeys folder on the Exchange server. Refer to the Microsoft knowledge base article below to obtain a resolution to this issue.

Error message when you install Exchange 2000 Server SP3: "Setup failed while Creating IIS Metabase objects for Base DAV protocol (error 0x8009000F: Object already exists.)"
http://support.microsoft.com/kb/327183

 

This article applies to the following products:
     Messageware OWA Suite 2000