Users are unable to open shared calendars when connecting to OWA using Internet Explorer 6.0

This article applies to the following products:
     Messageware CalendarShare 2003

     Messageware CalendarShare 2000

 

 

SYMPTOM

 

Outlook Web Access users are not able to open shared calendars when using Internet Explorer 6.

 

When selecting a name in the Find Names window and clicking on the Open Shared Calendar button, the shared calendar does not open in the calendar interface. The shared calendar name does not appear in the list and no error messages are generated.

 

CAUSE

 

When the option Do not save encrypted pages to disk” is enabled in Internet Explorer 6.0, encrypted pages that are downloaded to the client can not be stored in the local browser cache. When a request is made to open a shared calendar, the encrypted data cannot be located in the local cache and users are unable to open the shared calendar.

 

RESOLUTION

 

To resolve this issue with CalendarShare 2.1, apply the steps below to change the browser settings:

 

1.      On the client workstation, launch Internet Explorer

2.      Click on Tools > Internet Options

3.      On the General tab, under Temporary Internet Files, click on Delete Files

4.      Select the check box for Delete all offline content and click on OK

5.      Select the Advanced tab

6.      Uncheck Do not save encrypted pages to disk

7.      Click on Apply and OK

8.      Login to the mailbox account using Outlook Web Access

9.      Attempt to open and view multiple shared calendars

 

 

MORE INFORMATION

 

CalendarShare 3.0 interoperates with the Do not save encrypted pages to disk” internet explorer setting by default. To upgrade to the latest version of CalendarShare, refer to the below KB article:

 

How to verify and upgrade to the latest version of Messageware products

http://m3.messageware.com/kb/customer/KBArticle.aspx?articleid=100

 

This article applies to the following products:
     Messageware CalendarShare 2003

     Messageware CalendarShare 2000