Users see a Red X in the compose message form

This article applies to the following products:
     Messageware OWA Suite 2003

     Messageware OWA Suite 2000

 

SYMPTOM

 

Outlook Web Access users who access their mail on Vista clients get a Red X in the compose message form body.

 

RESOLUTION

 

This issue is unrelated to Messageware products.  To resolve this issue, apply the below mentioned Microsoft updates on the Exchange server/s:

 

KB 912945: Internet Explorer ActiveX update

Changes the way in which Internet Explorer handles some Web pages that use ActiveX controls and Java applets.
http://support.microsoft.com/kb/912945

 

KB 911829: You receive an error message when you try to perform any editing tasks, or you must click to enable the compose frame in Outlook Web Access

Enables a new editor for Internet Explorer. The new editor uses an Internet Explorer "iframe" instead of an ActiveX control.

http://support.microsoft.com/kb/911829

 

 

For additional information and known issues caused by these updates, refer to the knowledgebase article below.

 

Pressing the space bar in the compose message window brings up the Address book

http://m3.messageware.com/kb/customer/KBArticle.aspx?articleid=75

 

 

 

This article applies to the following products:
     Messageware OWA Suite 2003

     Messageware OWA Suite 2000

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