Users receive an error viewing the Plus Pack Address Book: 2147467559 – (0x80004005)

This article applies to the following products:
       Messageware Plus Pack 2003

       Messageware Plus Pack 2000

 

SYMPTOM

 

Users receive the below error when clicking the “TO” button in the message compose form.  This error only occurs if Plus Pack is installed on a Windows 2000 Server.

 

2147467259 (0x80004005)

 

CAUSE

 

The error is generated when the Application Protection on the ExchWeb\bin is set to Medium (Pooled) or High (Isolated).

 

RESOLUTION

 

The steps below outline how to set the Application Protection to Low (IIS Process) on ExchWeb\bin virtual directory

 

1.     Open IIS Manager and navigate to the OWA website  

2.     Right-click on the ExchWeb\binvirtual directory and select Properties

3.     On the Virtual Directory tab, set the Application Protection option to Low (IIS Process)

4.     Click Apply and OK

5.     Clear the local browser cache (Tools\Internet Options\Delete Files)

6.       Login to OWA and confirm that users no longer receive the error

 

 

This article applies to the following products:
       Messageware Plus Pack 2003

       Messageware Plus Pack 2000